FAQ: Private Investigator Services

What is a Private Investigator?

A private investigator (PI) is a professional trained in conducting legal investigations, gathering evidence, and providing information to clients. PIs assist individuals, businesses, and even government agencies in solving a wide variety of issues. With specialized knowledge and experience, PIs are equipped to handle cases where untrained individuals or legal restrictions would prevent success.

How Does the Investigation and Commissioning Process Work?

We offer a discreet and seamless process for initiating investigations, either by phone, email, or in person at our office. We will discuss your case, understand your goals, and create a tailored investigation plan. Once the plan is confirmed, you will sign our contract, which we will send to you securely via email, fax, or WhatsApp. After the signed agreement and deposit are received, we will begin the investigation.

Will I Receive a Report or Evidence (Videos/Images) After the Investigation?

Yes, upon completion of the investigation and after payment is received, we will provide a detailed, factual report summarizing our findings. The report will be delivered digitally in a PDF format, and we may also include relevant photos or videos as evidence, when applicable and permitted.

What Should I Do Before Hiring You?

Before hiring us, gather all available information relevant to your case, including photos or documents. Set up a new email account dedicated solely to communicating with us, ensuring the target person cannot access it. Use a secure phone for any communication, and maintain normal behavior, especially if the subject of the investigation is a spouse or coworker. It’s also advisable to limit sharing details about hiring a private investigator, as discretion is key.

How Often Will You Provide Updates During the Investigation?

We strive to keep clients informed throughout the process. While interim updates are available by phone or verbally at the end of each working day, written reports or regular updates are not guaranteed. We will communicate key information promptly, based on the nature of your case.

Can You Access Someone’s Phone Records or Email?

No, accessing someone’s private phone records or email accounts is illegal. We abide by all legal and ethical guidelines, and we cannot provide this kind of information.

Can You Use a GPS Tracker on Someone’s Car?

No, the use of GPS trackers without consent is illegal in many jurisdictions, and as a professional agency, we strictly adhere to all legal standards. Our skilled investigators are trained to gather information effectively without resorting to unlawful tactics.

How Can I Be Sure of Your Agency’s Reputation?

We understand your concern about trusting a detective agency. While we cannot share customer-specific references due to confidentiality, our reputation speaks for itself. Since 1924, we have built a strong reputation as one of the oldest and most respected detective agencies in the world. Feel free to explore reviews and ask any questions about our experience and background.

Do You Offer Discounts?

Yes, we offer discounts for clients who require multiple days of surveillance, as well as for active military personnel and seniors.

Will You Engage in Deceptive or Manipulative Tactics?

No, we do not engage in unethical or deceptive practices. Our job is to conduct thorough, professional investigations without resorting to manipulation or trickery. For example, we do not set up “agent provocateurs” or use deceptive tactics to entrap someone.

Can You Refuse Service if I Don’t Have a Legitimate Case?

Yes, we reserve the right to refuse service if, upon review, we determine that there is no legitimate reason to pursue the investigation. We are committed to providing ethical and professional services, and only take on cases that meet legal and ethical standards.

Will You Testify in Court?

Yes, our investigators are available to testify in court as witnesses for your case if needed. All detectives involved in your investigation will provide honest and accurate testimony based on their findings.